PRIMO's Limited Warranty Policy
PRIMO warrants that our products is accompanied with a limited warranty and is free from defects resulting from material, missing parts or workmanship for a period of 30 days from the date of the original purchase. This warranty only applies to the original purchaser of the product. This LIMITED WARRANTY does not apply to defects from normal wear and tear, product misuse, product abuse, after market alterations or failure to follow instructions supplied for assembly, use, maintenance and care of the product.
If any defect is discovered during the 30 day warranty period, please call (973) 926 - 5900 or email info@primobaby.com with a description of the problem and a request for return authorization of parts or replacement. If PRIMO determines that a defect is covered by this limited warranty, PRIMO will, at its option, either repair, send new parts or replace product. The Limited Warranty extends to repaired and replacement products and components only through the end of the original 30 day limited warranty period from the original date of purchase. When authorization is issued for replacement or parts, send (postage prepaid) to:
PRIMO
149 Shaw Ave
Irvington, NJ 07111 USA
The warranty details above shall be in lieu of any and all other warranties. ALL OTHER WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE HEREBY EXPRESSLY DISCLAIMED.
This warranty is valid only with an original dated receipt.
Your remedies under this warranty are limited to repair or replacement of the product or components of the product as determined by PRIMO. In no event will PRIMO or any of its retailers, dealers, distributors or resellers be liable for incidental, indirect or consequential damages related to the product (including any repaired or replacement products or replacement components) or its use.
To activate this limited warranty, the purchaser must complete the enclosed product registration card and have returned it to the PRIMO address on the enclosed registration card within thirty (30) days of the original purchase date.